This article covers the following platforms
MSFS 2024
MSFS 2020
ATS
FSX
Prepar3D
Reproduce the problem once, then copy the files below before opening Flow again.
Manager problems
For an installation or update failure, paste this into the File Explorer address bar:
%LOCALAPPDATA%\Programs\Parallel 42\Flow\V2\MSFS2024\Logs\Attach manager_log.txt. If the Manager’s self-update failed, add manager_relocation_log.txt or manager_finalizer_log.txt when its modified time matches the attempt.
The wheel or a shortcut stops responding
This usually traces back to FlowShare, the companion process Flow needs while the simulator runs.
- Check whether FlowShare is running in Task Manager.
- If it is missing, check whether your antivirus quarantined or sandboxed it, and restore it.
- Start it again from the Flow package:
Community\p42-util-flow-pro\Tools\FlowShare.exe - If it still fails, attach its logs.
%LOCALAPPDATA%\Programs\Parallel 42\FlowShare\Logs\Attach the files to a support ticket with the context support needs.