This article covers the following platforms
MSFS 2024
MSFS 2020
ATS
FSX
Prepar3D
Reproduce the problem once with the simulator closed afterwards, then copy the files below. Some logs are replaced when ChasePlane starts, so copy them before opening it again.
Paste this into the File Explorer address bar and press Enter:
%LOCALAPPDATA%\Programs\Parallel 42\ChasePlane\V2\MSFS2024\Logs\| What failed | Files to attach |
|---|---|
| Installation, update, or Manager launch | manager_log.txt |
| Manager self-update | manager_log.txt, plus manager_relocation_log.txt or manager_finalizer_log.txt when its modified time matches the failed attempt |
| Bridge connection, camera, or controller behavior | log.log and cp_log.txt |
| Crash | The files above. Include a .dmp file only when support asks for one |
Attach the files to a support ticket with the context support needs.
Using MSFS 2020? Switch to that version.