This article covers the following platforms
MSFS 2024
MSFS 2020
ATS
FSX
Prepar3D
Reproduce the problem once, then copy log.txt before opening Simstaller again:
%APPDATA%\Parallel 42\Simstaller\Package conflicts in MSFS 2020
Simstaller can export a report of what the simulator actually loads:
- Open Simstaller and select SCAN.
- Select Configure Report, choose the scan options, then select Start Scan.
- When the scan finishes, select Export.
- Save the report and read it before attaching it. The suggested filename contains your Windows username, which you can change in the save dialog.
This scan is not available for MSFS 2024.
Attach the files to a support ticket with the context support needs.