You can reset your password from the Parallel 42 Store login page. Changing the email address on an existing account requires help from Parallel 42 Support.
Reset your password
- Open the Parallel 42 Store login page.
- Select Forgot your password?
- Enter the email address on your Parallel 42 Store account.
- Select Recover. The store sends password-reset instructions to that email address.
- Open the message, follow its reset link, enter the new password twice, and select Reset.
- Return to the login page and sign in with the new password.
If the recovery email does not arrive
- Confirm that you entered the email address used by the Parallel 42 Store account.
- Check the spam or junk folder for the password-reset message.
- Allow a few minutes for delivery, then submit the recovery form once more.
- If the message still does not arrive, open a support ticket.
Change your account email
The customer account page shows your email address but has no option to edit it. Its self-service controls cover Orders & Downloads, Addresses, and Logout only.
Contact Parallel 42 Support to request an email change. Account and purchase requests require proof of purchase; Support will tell you what is needed for your case.