Reset your password or change your account email
Recover access to your Parallel 42 Store account or request an account email change.
Find your downloads, orders, installers, and authorization codes
Find a Parallel 42 Store order, download its current or older installers, copy its order number, and locate an authorization code when your account has one.
Bought the wrong version, were charged twice, or received no product?
Identify a missing store order, missing download, wrong simulator version, or duplicate purchase, then send support the right information.
Transfer purchases from other stores to your Parallel 42 account
Send a proof-of-purchase screenshot so Parallel 42 Support can add eligible products bought from other stores to your Parallel 42 account.
Redeem a store gift card
Find your gift card code in the email from the Parallel 42 Store and apply it in the gift card or discount code field at checkout.
OldProp-to-Orbx transfers (window closed)
The OldProp-to-Orbx transfer window is closed, and all OldProp products are legacy and no longer supported.
What is Club 42?
Club 42 is a loyalty program that automatically gives customers who spend more than $42 USD on the Parallel 42 Store a 10% discount on future purchases and other member perks.