This article covers the following platforms
MSFS 2024
MSFS 2020
ATS
FSX
Prepar3D
Several Parallel 42 products have to be linked to your Parallel 42 Store account before they run. You do that inside the simulator, using two values from your account: your order number and the current authorization code.
Activate
Activation links your purchased license to your simulator and Xbox account.
Sign in at parallel42.com/activate and follow the instructions.
FAQ
Restore the connection, then submit again.
Sign in to the account that owns the order, then recopy both values.
Confirm a second time only if the current simulator username is the one you want.
Stop retrying and open a support ticket.
Update the product, then try again.
Retry once. If it persists, open a ticket and include the number shown.
Confirm you signed in to the account holding the order. If the order is there but the activation control is not, open a ticket.
When you contact support, include the product and its version, the simulator version, your order number, and the exact message or error number. Never include your authorization code.